Privacy Policy
Last updated: August 2026
At Flight Centre, accessible from www.flightcentre.co.uk , we prioritize the privacy and security of our users' personal data. This Privacy Policy explains the information we collect, how it is processed, and the measures we take to keep your personal information safe and confidential.
1 Information We Collect
To facilitate flight reservations, e-ticket issuance, and emergency travel arrangements, we may collect personal information required by airlines and aviation authorities:
- Personal Identifiers: Full name as printed on your passport or national ID, date of birth, gender, and nationality.
- Contact Information: Valid email address, telephone number, and physical billing address.
- Travel Documentation: Passport number, passport expiry date, issuing country, and visa details where applicable for international travel.
- Payment Details: Transaction records and billing information processed through secure, encrypted payment gateways.
2 How We Use Your Information
We use your personal data for operational and travel fulfilment purposes, including:
- Processing and confirming airline e-tickets and itineraries.
- Sending important flight updates, gate changes, and schedule modifications.
- Providing customer support for changes, cancellations, and rebookings.
- Complying with applicable border-control, security, legal, and aviation requirements.
3 Information Sharing and Third Parties
We respect your privacy and never sell, trade, or rent your personal data to third-party marketers. Your information may be shared with authorized partners when necessary to complete your booking:
- Airlines and Global Distribution Systems: To reserve flight seats and generate ticket numbers.
- Payment Processors: To process secure financial transactions.
- Government and Law-Enforcement Authorities: When required by law, aviation-security regulations, or border-control requirements.
Data Protection Commitment: Sensitive personal information transmitted through our platform is protected using industry-standard SSL encryption to help prevent unauthorized access.
4 Cookies and Web Analytics
Flight Centre uses standard cookies to improve the user experience, remember session preferences, and analyze website performance. You may disable or customize cookies through your browser settings.
5 Data Retention and Your Rights
We retain your travel information only for as long as necessary to fulfil your booking and comply with applicable legal, regulatory, and accounting requirements.
You may request access to, correction of, or deletion of your stored personal data by contacting our support team.
6 Contact Our Privacy Desk
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team at support@flightcentrepromotion.com .